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Twisted Trails - FAQs

Do you ship internationally?
Yes, we do. For all International purchases (outside of South Africa), please email sales@twistedtrails.co.za for more information and shipping costs.

Do you have a physical store I can visit?
Yes, our offices are based in Mount Edgecombe, Durban. You are welcome to visit us at any time to browse through our range.

When will I receive my order?
All orders are shipped from our office in Durban.

  • Please allow 1 – 3 working days for orders shipped to major cities (Durban, Cape Town, Johannesburg and Pretoria).
  • Please allow 3 – 7 working days for all other cities or towns.

An overnight delivery service is available. Please contact us on 031 572 2737 for more information on the costs of overnight delivery.

Is my credit card information safe online?
The website makes use of PayFast – an established and safe eCommerce solution that facilitates payment securely. Twisted Trails does NOT collect or store your credit card information.

Do you offer online gift vouchers?
Yes, simply click on the Gift Cards tab on our website and purchase a voucher with a designated value of R250, R500, R1000 or R2000.

How can I tell if an item is in stock?
Stock Availability will be shown when viewing any product.

Are all prices VAT inclusive?
Yes, all prices shown on the website are inclusive of VAT.

Can I get a VAT Invoice in my Company Name?
Yes, contact us at accounts@twistedtrails.co.za with the following details and a VAT invoice will be sent to you:

  1. Company Name
  2. VAT Number
  3. Address

Why are your products so much cheaper than OEM or other brands?
TT Racing was formed with the intent to source products that offer a good balance between quality and price. Our products are tested by us on our own bikes and have only been released into our range when we are satisfied with the product.

Who is TT Racing?
TT Racing is a team of riders that are passionate about all things motorbike. We are avid adventure and Enduro riders and personally test all our products on the road.

Do you manufacture your products?
We spend a lot of time researching and sourcing products from around the globe. Our mission is to provide with you with a good quality product at a reasonable price.

Will the product fit my bike?
Our product descriptions have a detailed overview of the bike manufacturer and models that the product fits. Please ensure that your bike model is listed here before purchasing the product. If you are unsure, please contact us for further assistance.

SCS BLUETOOTH HELMET SYSTEMS FAQ’s

Which models have an Intercom function?
Only the S1, S3, S9 and S10 have an intercom function.

What is the intercom function?
The Intercom function allows you to pair your SCS unit via Bluetooth to another compatible SCS unit. This pairing allows you to communicate with a fellow rider or pillion. The intercom function can also be used for groups of up to six riders.

What is the intercom range?
All SCS units with intercom function have a range of 500m, with the exception of the S3 that has a range of 1000m.

Does the SCS intercom work with other brands?
Due to the brand specific Bluetooth protocols, SCS will only pair with another compatible SCS Unit.

Will SCS fit my helmet?
SCS is a universal fit and will fit most helmets. If you are unsure, please contact us for further assistance.

Which SCS model is right for me?
Please refer to the model comparison table or contact us for further assistance.

What is the battery life of the SCS Units?
SCS is noted for long battery life. Please refer to the product comparison table for model specific battery life.

Can I charge my Unit with my cellphone charging cable?
The SCS charging cable has a cutaway on the plug that allows the plug to seat into the recessed charging port fully. Standard charging cables will illuminate the charging light but will not charge the unit. The SCS units must only be charged using the charging cable shipped with the unit.

Is SCS difficult to install into my helmet?
Installation is very straightforward and easy. If you require assistance, please contact us and we will assist you telephonically. You may also bring your helmet to our office and we will fit your system at no charge.

Is SCS Waterproof?
All SCS units are rain proof. Rest assured that your unit will not be affected whilst riding in the rain.

Is SCS ICASA Approved?
Yes, SCS is ICASA approved. Our ICASA registration number is TA-2018/251.

How many Bluetooth devices can I pair to my headset?
You can pair up to four (4) Bluetooth devices to your headset, such as a TFT Screen, Cellphone, GPS, iPod, etc.

I have more than one helmet. Do I need to buy a Unit for each helmet?
No, you need only purchase one Unit. For each helmet you can purchase an additional base Unit which includes the base, clamp, speakers and mic. You can then transfer your main unit from one helmet to another.

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